I think hardship is perfectly valid for perfectly valid circumstances. So, the question becomes ‘What is a valid circumstance?’.
My HUMBLE opinion is: Only extreem unforseen medical disabilities are valid circumstances, most/all other circumstances can be planned
Boy scout motto: Be prepared.Yes, I think I was banned unjustly because I am straight forward and honest. Financial instability is to important to have someone be nice to you and not give you good advice. I personally would rather have someone yell at me with good advice.

Thus far, no agency has really helped us

since I still have my job, full time and we “only have 1 child”. Apparently, agencies are not set up to help folks like us. The thinking seems to be that if you have any income at all, you make “too much money” (We have actually been told this) and also that we “only have 1 child” – WTF???? As if we had 6 kids, it would be better? Cold is cold.

I did contact the energy company today and they are going to accept less $$$$ this month (same due date) and then divide up the remainder and add it onto the future bills, month by month. So, in the future, we have even higher energy bills! Yippee!!!!